Funel's Chat Module

We firmly believe that 'Effective communication is the bridge between confusion and clarity.' Marketing companies utilize various tools, such as emails, WhatsApp, and Slack, to interact with their clients. However, the use of multiple platforms can sometimes lead to confusion or misunderstandings.

The core functionality of Funel is to simplify and streamline communications between project managers and clients. This document provides a comprehensive understanding of one of the most critical features of Funel's system – the Real-Time Chat Feature.

Overview of Chat Module

The Funel Chat Module is a state-of-the-art platform developed to facilitate real-time communication. It offers an array of features essential for efficient and effective client interaction. Key functionalities include:

• Real-Time Messaging: Clients and project managers can communicate in real-time using Funel's integrated chat system..

• Notification System: Clients and project managers receive instant notifications for any new messages.

• User Interface: Funel is designed to be user-friendly, making it easy for users to navigate and communicate.

• Search Functionality: Allows admins to quickly find specific conversations or messages using keywords or filters.

• Conversation History: Securely maintains a record of all interactions between project managers and clients, allowing for easy referencing of previous conversations for context and continuity.

• Encryption: All messages sent through the Funel Chat Module are encrypted, ensuring that client communications remain confidential and secure.

• Access Control: User roles and permissions are clearly defined, ensuring that only authorized personnel have access to specific functionalities within the chat module.

• Centralized Communication: Keeping all client interactions within a single platform streamlines communication efforts and reduces the likelihood of miscommunication.

Accessing the Chat Module

• Open the Funel admin panel and enter your admin credentials to log in.

• Upon successful login, you will be directed to the admin dashboard. Click on the chat button and select the client from the dropdown menu. Use the search bar to quickly find and select the desired client.

• Message Composition Area: Once you select a client, you will find all ongoing conversations with them. Type your message in the composition area and press 'Send' or hit Enter to send it.

Conclusion

In conclusion, the Funel Chat Module bridges the gap between project managers and clients. By integrating real-time messaging, a user-friendly interface, and blockchain-backed security measures, Funel redefines how marketing companies engage with their clients and manage their projects.